Comments from Patients
I would just like to send a sincere thanks to the staff of your office. I was greeted by two sweet and friendly girls and brought back almost immediately by an even sweeter young girl. I have never been in your office before so when this young lady spent over an hour helping me try on glasses and finding what fit me best, it was so appreciated. I ended up spending quite a large amount of money because I do not have eye insurance and I told the young girl that I hoped she would be receiving a large commission for my order. She then told me that they do not earn commission and when I told her she should, she replied that she much preferred it this way so she will always remain unbiased and truly be able to provide me with the best pair of glasses for me. What integrity for a girl who couldn't be older than 21! As I left the office, it seemed four or five people said goodbye to me, and I remain astounded by the superior service and kindness I received from your office. Thank you again, L.R.
I decided to try the new Shamir Autograph III progressive lenses at Dr. Eisenstatt's recommendation since he was already wearing them himself. Usually the transition to new lenses with my multi-focals takes several days. These new lenses are amazing! The transition was seamless and I absolutely cannot tell where the different areas of my lenses begin and end. It's like looking through the clearest glass window I have seen in years. I forget I even have glasses on all day!! These lenses are very well worth the slight increase in cost. Thanks for the recommendation, Dr. Eisenstatt!!! ~ C.B.C.
From the "Bottom of My Heart", Thank you for repairing my glasses in such a prompt, courteous and caring manner. I will make an appointment for an exam. ~ B.M.W.
Please express my thanks and appreciation to the ladies up front. They were patient and generous with their time. The unique and wonderful care I have received from your practice for over 10 years is truly a much needed and valued service within our community. Thanks again for your care. ~ M.B.
I just wanted to send this letter to let you know how pleased I am with your staff and the services that I have received from you, as your patient.......To make a long story short, I have been so happy and satisfied with the services I have received. I'm able to get an appointment within one day of calling, your staff is always friendly and helpful whenever I come to the office..... The icing on the cake was today, when I called your office for a refill and, rather than a nurse to return my call, you personally made the call yourself. I was so impressed, that, after we hung up, I told my co-workers, "I think I'm in love with my eye doctor's office." You have provided excellent service for me and I appreciate it so much. Thank you for that.
Thank you for giving me back my independence through better sight. Now I can not only read street signs but also see the small print on the TV screen across the room. The tinting made a huge difference regarding glare from indoor as well as outdoor lighting. Oncoming car lights are better---in other words, my whole life is improved. My whole family joins me in thanking you for being such an outstanding professional. It is evident that you really care about each of your patients and approach each challenge with an "I can make a difference" attitude. Fondly, J.K.
I wanted to let you know what an incredible difference my glasses have made. I have really felt a difference physically (less tired at the end of the day) after work and I realize now how much I needed them. Thank you for your professionalism and skill. ~ J.W.
I love my new funky pink glasses! They feel great. Also, could you thank Ronnie for me. He fixed my Coach frames so that they don't slip down my nose and they fit so much better. Thanks again, C.H.
I just wanted to say THANK YOU for a very welcoming first visit! All of the staff members were so nice and Dr. Eisenstatt and Paula were EXTREMELY helpful. Is it weird that I can't wait for my next eye appointment?! Thanks again for all the expertise! ~ S.A.B.
I wish to let each of you know how thrilled I am with my new prescription sunglasses. I've been wearing clip-on sunglasses for years and have been wanting a pair of "real" sunglasses for quite some time. Everyone at your practice was extremely helpful and knowledgeable. They took the time and effort to help me find the perfect frame. My new glasses are comfortable and my vision is clear. What more could I ask for? Kudos to you all! ~ M.G.
I am pleased to see that Memphis Family Vision was the winner in the Best Eye Center category of Memphis Most. I know that you are deserving of this honor because of the courtesy and excellent care I have received during each of my office visits over the past several years. Thank you. Sincerely, G. M.
I wanted to thank you for listening to my vision problem, re-checking my prescription and ordering my new lenses at "no charge." My headaches have disappeared and I can see much better. Thank you for correcting my vision and your concern for patient satisfaction. Sincerely, M.B.
I just wanted to thank you for seeing my daughter a couple of weeks ago, and for taking such great care of me. ~ P.T.
Thank you for taking care of my eyes. Please thank the staff. Everyone was so nice. Love, J.B.
I want you to know how impressed I was with your service in November. I appreciate the amount of time you and your staff spent with me. I received outstanding service and will look forward to seeing you again next year. ~ S.B.A.